Admin console

Account metadata only. Financial data is never shown here; use a customer-approved support session instead.

Server application logs with problems grouped by cause. Messages are redacted (amounts, emails, tokens), so no customer financial data is shown. Warnings and errors are kept for every server instance; “Everything” adds recent info lines from the instance that answered. Click a request ID to see every line from that request.

Shows server failures and browser runtime errors for signed-in users. Browser reports contain a sanitized summary, not page contents or stacks. Match a request ID with your hosting provider’s stdout logs for full server diagnostics. Up to 300 newest entries are shown.

Every error shown to a customer includes a request ID. Paste it here to find what happened. Passwords, tokens and financial values are never logged; emails and IPs are stored as keyed hashes.

Customer-approved access

Customers grant access from Settings & support in their app. You can only view an account while its grant is active. Sessions last up to 2 hours, end when you sign out or the customer revokes access, and every request is logged and visible to the customer.